Twilio incident

Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 30, 2026 affecting Conversation Intelligence, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2026, 09:57 PM UTC
Resolved
Jul 01, 2026, 12:04 AM UTC
Duration
2h 6m
Detected by Pingoru
Jun 30, 2026, 09:57 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Jun 30, 2026, 09:57 PM UTC

    Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within the next hour or as soon as we have more details.

  2. investigating Jun 30, 2026, 11:07 PM UTC

    Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.

  3. resolved Jul 01, 2026, 12:04 AM UTC

    Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.