Twilio incident
SMS Delivery Delays from Twilio Phone Numbers to Smart Cambodia
Twilio experienced a minor incident on June 29, 2026 affecting SMS, APAC, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 12:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 29, 2026, 12:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 29, 2026, 01:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 29, 2026, 01:19 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Smart network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 29, 2026, 03:23 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Smart network subscribers in Cambodia is operating normally.