Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Verify Silent Network Auth and Lookup Identity Match and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 15, 2026, 04:19 PM UTC
Resolved
Ongoing
Duration
● 5h 11m
Detected by Pingoru
Jun 15, 2026, 04:19 PM UTC

Affected components

Verify Silent Network AuthLookup Identity MatchLookup Line Type Intelligence [Twilio API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 15, 2026, 04:19 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 15, 2026, 05:23 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 15, 2026, 07:46 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

  4. identified Jun 15, 2026, 08:52 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.