Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 15, 2026 affecting Verify Silent Network Auth and Lookup Identity Match and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 04:19 PM UTC
Resolved
Jun 15, 2026, 11:19 PM UTC
Duration
6h 59m
Detected by Pingoru
Jun 15, 2026, 04:19 PM UTC

Affected components

Verify Silent Network AuthLookup Identity MatchLookup Line Type Intelligence [Twilio API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 15, 2026, 04:19 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 15, 2026, 05:23 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 15, 2026, 07:46 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

  4. identified Jun 15, 2026, 08:52 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 15, 2026, 09:55 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jun 15, 2026, 11:19 PM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.