Twilio incident

Delivery Delays and Failures from WhatsApp, Verify, Conversations, and Messenger Platform

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 12, 2026 affecting SMS and WhatsApp Messaging, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 02:10 PM UTC
Resolved
Jun 12, 2026, 08:37 PM UTC
Duration
6h 27m
Detected by Pingoru
Jun 12, 2026, 02:10 PM UTC

Affected components

SMSWhatsApp Messaging

Update timeline

  1. investigating Jun 12, 2026, 01:56 PM UTC

    Our monitoring systems have detected a potential issue with WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Jun 12, 2026, 02:10 PM UTC

    We are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Jun 12, 2026, 03:05 PM UTC

    We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Jun 12, 2026, 05:00 PM UTC

    We continue to experience delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 12, 2026, 06:52 PM UTC

    We are observing recovery of delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jun 12, 2026, 08:37 PM UTC

    The delivery delays and failures when sending messages from WhatsApp, Verify, Conversations, and Messenger platform have been resolved and is operating normally at this time.