Twilio incident
SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Chile
Twilio experienced a minor incident on June 12, 2026 affecting SMS, Latin America, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 06:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 12, 2026, 07:30 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 12, 2026, 09:30 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 12, 2026, 11:35 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 12, 2026, 01:18 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile is operating normally.