Twilio incident
User Authentication Identity SNA Missing Redirects for KPN in Netherlands
Twilio experienced a minor incident on June 9, 2026 affecting Verify Silent Network Auth, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 06:03 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for KPN in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 09, 2026, 07:05 AM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 09, 2026, 09:10 AM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for KPN in Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 09, 2026, 10:39 AM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for KPN in the Netherlands is operating normally.