Twilio incident
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Twilio is currently experiencing a minor incident affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 02:51 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 03:08 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase & high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 04:08 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 04:10 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.