Twilio incident
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Twilio experienced a minor incident on June 4, 2026 affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 02:51 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 03:08 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase & high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 04, 2026, 04:08 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 04:10 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 04, 2026, 06:11 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.