Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 31, 2026, 07:11 AM UTC
Resolved
Ongoing
Duration
● 1h 32m
Detected by Pingoru
May 31, 2026, 07:11 AM UTC

Affected components

Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating May 31, 2026, 07:11 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 31, 2026, 07:29 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 31, 2026, 08:29 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.