Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 31, 2026 affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 07:11 AM UTC
Resolved
May 31, 2026, 11:30 AM UTC
Duration
4h 19m
Detected by Pingoru
May 31, 2026, 07:11 AM UTC

Affected components

Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes

Update timeline

  1. investigating May 31, 2026, 07:11 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 31, 2026, 07:29 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 31, 2026, 08:29 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 31, 2026, 09:29 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 31, 2026, 11:30 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.