Twilio incident

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 29, 2026 affecting SMS, Europe, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 06:03 AM UTC
Resolved
May 29, 2026, 12:03 PM UTC
Duration
5h 59m
Detected by Pingoru
May 29, 2026, 06:03 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 29, 2026, 06:03 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 29, 2026, 07:04 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 29, 2026, 09:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring May 29, 2026, 10:16 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 29, 2026, 12:03 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in Italy is operating normally.