Twilio incident

SMS Delivery Delays from Twilio to Wind Tre Italy

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 27, 2026 affecting SMS, Europe, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 12:54 PM UTC
Resolved
May 27, 2026, 06:44 PM UTC
Duration
5h 50m
Detected by Pingoru
May 27, 2026, 12:54 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 27, 2026, 12:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 27, 2026, 01:57 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 27, 2026, 02:57 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 27, 2026, 05:02 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved May 27, 2026, 06:44 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.