Twilio experienced a minor incident on May 26, 2026 affecting Studio and Group Rooms and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 26, 2026, 02:18 PM UTC
Our engineers have identified the issue high Error rate for Programmable Video, high amount of E2E failures pointing to API timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 02:32 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 26, 2026, 03:43 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.