Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 26, 2026 affecting SMS, Latin America, lasting 9h 8m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 12:13 AM UTC
Resolved
May 26, 2026, 09:21 AM UTC
Duration
9h 8m
Detected by Pingoru
May 26, 2026, 12:13 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 26, 2026, 12:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 26, 2026, 01:15 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 26, 2026, 03:18 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 26, 2026, 05:18 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved May 26, 2026, 09:21 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.