Twilio incident

SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 23, 2026 affecting SMS, APAC, lasting 16h 35m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2026, 05:17 AM UTC
Resolved
May 23, 2026, 09:53 PM UTC
Duration
16h 35m
Detected by Pingoru
May 23, 2026, 05:17 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 23, 2026, 05:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 23, 2026, 05:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 23, 2026, 06:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified May 23, 2026, 08:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified May 23, 2026, 12:25 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring May 23, 2026, 03:05 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring May 23, 2026, 05:06 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring May 23, 2026, 09:06 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. resolved May 23, 2026, 09:53 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.