Twilio incident

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS Long Code, North America and SMS Toll-Free, North America and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 05:35 PM UTC
Resolved
Ongoing
Duration
● 1h 21m
Detected by Pingoru
May 21, 2026, 05:35 PM UTC

Affected components

SMS Long Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America

Update timeline

  1. investigating May 21, 2026, 05:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 21, 2026, 05:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.