Twilio incident

Issues with Inbound PSTN Call Verification

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 22, 2026 affecting Verify, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 04:32 PM UTC
Resolved
Apr 22, 2026, 07:13 PM UTC
Duration
2h 41m
Detected by Pingoru
Apr 22, 2026, 04:32 PM UTC

Affected components

Verify

Update timeline

  1. investigating Apr 22, 2026, 04:32 PM UTC

    We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 22, 2026, 04:38 PM UTC

    We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Apr 22, 2026, 05:38 PM UTC

    We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Apr 22, 2026, 07:13 PM UTC

    This has been resolved and Verify is operating normally at this time.