Twilio incident

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 19, 2026 affecting Verify Silent Network Auth, lasting 14h 15m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 05:32 PM UTC
Resolved
May 20, 2026, 07:47 AM UTC
Duration
14h 15m
Detected by Pingoru
May 19, 2026, 05:32 PM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating May 19, 2026, 05:32 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 19, 2026, 06:33 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 19, 2026, 08:35 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating May 20, 2026, 12:35 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified May 20, 2026, 12:36 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified May 20, 2026, 01:36 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified May 20, 2026, 03:37 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring May 20, 2026, 05:45 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  9. resolved May 20, 2026, 07:47 AM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.