Twilio incident
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Resolved after 14 hours 15 minutes, affecting Verify Silent Network Auth, on May 19, 2026.
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
Affected components
Update timeline
- investigating May 19, 2026, 05:32 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 19, 2026, 06:33 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 19, 2026, 08:35 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 20, 2026, 12:35 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 20, 2026, 12:36 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 01:36 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 20, 2026, 03:37 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 20, 2026, 05:45 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 07:47 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
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