Twilio incident

Voice Call Failures from a Subset of Twilio Phone Numbers to Greece

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 19, 2026 affecting Voice, Europe, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 02:31 PM UTC
Resolved
May 19, 2026, 09:32 PM UTC
Duration
7h
Detected by Pingoru
May 19, 2026, 02:31 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating May 19, 2026, 02:31 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 19, 2026, 03:35 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 19, 2026, 07:30 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved May 19, 2026, 09:32 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece are operating normally.