Twilio experienced a minor incident on May 16, 2026 affecting SMS, Middle East & Africa, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2026, 09:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 16, 2026, 10:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 16, 2026, 11:03 PM UTC
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 17, 2026, 12:58 AM UTC
The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.