Twilio incident

SMS Delivery Delays From a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 16, 2026 affecting SMS, Latin America, lasting 7h 44m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 05:11 PM UTC
Resolved
May 17, 2026, 12:55 AM UTC
Duration
7h 44m
Detected by Pingoru
May 16, 2026, 05:11 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 16, 2026, 05:11 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 16, 2026, 06:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 16, 2026, 07:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified May 16, 2026, 09:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring May 16, 2026, 10:54 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 17, 2026, 12:55 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on affected networks in Colombia is operating normally.