Twilio incident
User Authentication Identity Gateway API High Latency in Multiple Countries
Resolved after 3 hours 6 minutes, affecting Lookup Identity Match and Lookup Line Type Intelligence [Legacy API] and 1 more, on May 16, 2026.
The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
Affected components
Update timeline
- investigating May 16, 2026, 10:51 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 16, 2026, 11:04 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 16, 2026, 11:45 AM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 16, 2026, 01:55 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 16, 2026, 01:57 PM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services