Twilio incident

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 15, 2026 affecting SMS, Europe, lasting 11h 25m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 02:37 PM UTC
Resolved
May 16, 2026, 02:03 AM UTC
Duration
11h 25m
Detected by Pingoru
May 15, 2026, 02:37 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 15, 2026, 02:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 15, 2026, 03:03 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 15, 2026, 04:03 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified May 15, 2026, 06:04 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring May 15, 2026, 07:58 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring May 15, 2026, 09:59 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved May 16, 2026, 02:03 AM UTC

    The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.