Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
Twilio is currently experiencing a minor incident affecting SMS Toll-Free, North America and SMS Toll-Free, North America, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2026, 03:54 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 15, 2026, 04:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 15, 2026, 05:11 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.