Twilio incident

SMS Delivery Failures From a Subset of Twilio Toll-Free Numbers to United States

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS Toll-Free, North America, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 07:03 AM UTC
Resolved
Ongoing
Duration
● 1h 21m
Detected by Pingoru
May 12, 2026, 07:03 AM UTC

Affected components

SMS Toll-Free, North America

Update timeline

  1. investigating May 12, 2026, 07:03 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 12, 2026, 07:41 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.