Twilio incident

SMS Delivery Failures from Twilio to Axiata Across Multiple Countries in APAC

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, APAC, which began 56 min ago. The vendor's full update timeline is below.

Started
May 11, 2026, 12:14 PM UTC
Resolved
Ongoing
Duration
● 56m
Detected by Pingoru
May 11, 2026, 12:14 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 11, 2026, 12:14 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 11, 2026, 12:18 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 11, 2026, 12:46 PM UTC

    We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.