Twilio experienced a minor incident on May 11, 2026 affecting Intelligent Alerts, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 07:27 AM UTC
We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 11, 2026, 07:41 AM UTC
We are seeing recovery for Intelligent Alerts and the service is now operating normally. We will continue to monitor the service for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 11, 2026, 09:26 AM UTC
The issue with Intelligent Alerts has been resolved and the service is operating normally at this time. We will continue to ensure system stability.