Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 11, 2026 affecting SMS, Middle East & Africa, lasting 10h 44m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 05:37 AM UTC
Resolved
May 11, 2026, 04:22 PM UTC
Duration
10h 44m
Detected by Pingoru
May 11, 2026, 05:37 AM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating May 11, 2026, 05:37 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 11, 2026, 06:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 11, 2026, 07:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring May 11, 2026, 09:04 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring May 11, 2026, 11:04 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified May 11, 2026, 11:06 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  7. identified May 11, 2026, 12:06 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  8. identified May 11, 2026, 02:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. monitoring May 11, 2026, 02:29 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. resolved May 11, 2026, 04:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon is operating normally.