Twilio incident

Phone Numbers Porting are failing in both Twilio Console and API

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 11, 2026 affecting PHONE NUMBERS, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:06 AM UTC
Resolved
May 11, 2026, 04:27 AM UTC
Duration
2h 21m
Detected by Pingoru
May 11, 2026, 02:06 AM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating May 11, 2026, 02:06 AM UTC

    Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. monitoring May 11, 2026, 02:22 AM UTC

    We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved May 11, 2026, 04:27 AM UTC

    We are no longer experiencing phone numbers porting in both Twilio console and our API. This incident has been resolved.