Twilio incident

Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 9, 2026 affecting PSTN US1 and Group Rooms and 1 more component, lasting 8h 21m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 04:00 AM UTC
Resolved
May 09, 2026, 12:21 PM UTC
Duration
8h 21m
Detected by Pingoru
May 09, 2026, 04:00 AM UTC

Affected components

PSTN US1Group RoomsPSTN AU1PSTN IE1SIP Interface US1SIP Interface AU1SIP Interface IE1Client Web US1Client Web AU1Client Web IE1

Update timeline

  1. investigating May 09, 2026, 04:00 AM UTC

    We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 09, 2026, 04:18 AM UTC

    We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 09, 2026, 05:00 AM UTC

    We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.

  4. investigating May 09, 2026, 06:51 AM UTC

    We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring May 09, 2026, 10:21 AM UTC

    The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 09, 2026, 12:21 PM UTC

    The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.