Twilio incident

Network Degradation Between Regions Impacting Voice Calls

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting PSTN US1 and Group Rooms and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 04:00 AM UTC
Resolved
Ongoing
Duration
● 2h 18m
Detected by Pingoru
May 09, 2026, 04:00 AM UTC

Affected components

PSTN US1Group RoomsPSTN AU1PSTN IE1SIP Interface US1SIP Interface AU1SIP Interface IE1Client Web US1Client Web AU1Client Web IE1Client Mobile US1Client Mobile AU1Client Mobile IE1Conference US1Conference AU1Conference IE1

Update timeline

  1. investigating May 09, 2026, 04:00 AM UTC

    We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 09, 2026, 04:18 AM UTC

    We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 09, 2026, 05:00 AM UTC

    We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.