Twilio incident

User Authentication Identity SNA Failure Increase for T-Mobile in United States

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Verify Silent Network Auth and Lookup SIM Swap, which began 2h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 12:46 AM UTC
Resolved
Ongoing
Duration
● 2h 6m
Detected by Pingoru
May 09, 2026, 12:46 AM UTC

Affected components

Verify Silent Network AuthLookup SIM Swap

Update timeline

  1. investigating May 09, 2026, 12:46 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 09, 2026, 01:00 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring May 09, 2026, 01:53 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.