Twilio incident

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Minor Resolved View vendor source →
Started
Apr 16, 2026, 10:11 AM UTC
Resolved
Apr 16, 2026, 02:20 PM UTC
Duration
4h 8m
Detected by Pingoru
Apr 16, 2026, 10:11 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Apr 16, 2026, 10:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 16, 2026, 10:27 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 16, 2026, 11:27 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Apr 16, 2026, 12:09 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Apr 16, 2026, 02:18 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Apr 16, 2026, 02:20 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

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