Twilio incident

Voice Call Failures from Telefonica Germany to Twilio Germany Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 7, 2026 affecting Voice, Europe, lasting 9h 3m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 12:52 PM UTC
Resolved
May 07, 2026, 09:56 PM UTC
Duration
9h 3m
Detected by Pingoru
May 07, 2026, 12:52 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating May 07, 2026, 12:52 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 07, 2026, 01:53 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 07, 2026, 02:20 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. monitoring May 07, 2026, 02:50 PM UTC

    We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring May 07, 2026, 04:51 PM UTC

    We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring May 07, 2026, 08:56 PM UTC

    We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  7. resolved May 07, 2026, 09:56 PM UTC

    The incident has been resolved and voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers are operating normally.