Twilio incident

Twilio Knowledge API calls are Failing Through Python SDK and Package

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 7, 2026 affecting REST API, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 09:51 AM UTC
Resolved
May 07, 2026, 11:13 AM UTC
Duration
1h 21m
Detected by Pingoru
May 07, 2026, 09:51 AM UTC

Affected components

REST API

Update timeline

  1. investigating May 07, 2026, 09:51 AM UTC

    While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring May 07, 2026, 10:51 AM UTC

    We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved May 07, 2026, 11:13 AM UTC

    The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.