Twilio incident
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana
Twilio experienced a minor incident on May 7, 2026 affecting SMS, Middle East & Africa, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 09:28 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 09:29 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 10:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 11:25 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 01:21 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana is operating normally.