Twilio incident
SMS Delivery Delays from Twilio to KPN Netherlands
Twilio experienced a minor incident on May 7, 2026 affecting SMS, Europe, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:50 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 07, 2026, 09:55 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 07, 2026, 10:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 12:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 01:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 03:26 PM UTC
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 07:37 PM UTC
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 07, 2026, 07:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 07:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 08:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 07, 2026, 10:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 08, 2026, 02:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 08, 2026, 10:44 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 02:46 AM UTC
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 04:46 AM UTC
We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 09, 2026, 05:49 AM UTC
The incident has been resolved and SMS delivery from Twilio to KPN network subscribers in the Netherlands is operating normally.