Twilio incident

User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 6, 2026 affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 08:01 AM UTC
Resolved
May 06, 2026, 01:15 PM UTC
Duration
5h 13m
Detected by Pingoru
May 06, 2026, 08:01 AM UTC

Affected components

Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating May 06, 2026, 08:01 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring May 06, 2026, 09:03 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring May 06, 2026, 11:09 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring May 06, 2026, 11:10 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 06, 2026, 01:15 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

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