Twilio incident
Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia
Resolved after 36 minutes, affecting Voice, Latin America, on November 6, 2026.
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
Affected components
Update timeline
- investigating Nov 06, 2026, 03:12 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 06, 2026, 03:48 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 06, 2026, 03:49 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
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