Twilio incident
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Affected components
Update timeline
- investigating May 05, 2026, 06:43 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 05, 2026, 07:40 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 05, 2026, 08:54 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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