Twilio incident

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Voice, APAC, which began 5d ago. The vendor's full update timeline is below.

Started
Oct 12, 2026, 11:53 AM UTC
Resolved
Ongoing
Duration
● 4d 20h
Detected by Pingoru
Oct 12, 2026, 11:53 AM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Oct 12, 2026, 11:53 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 12, 2026, 12:53 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 12, 2026, 02:54 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Oct 12, 2026, 06:55 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Oct 12, 2026, 06:56 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Oct 12, 2026, 07:56 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identified Oct 12, 2026, 09:57 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identified Oct 13, 2026, 01:58 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  9. identified Oct 13, 2026, 09:59 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  10. identified Oct 14, 2026, 01:59 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. identified Oct 14, 2026, 02:01 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  12. identified Oct 14, 2026, 03:02 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  13. identified Oct 14, 2026, 05:08 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  14. identified Oct 14, 2026, 09:09 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  15. identified Oct 14, 2026, 05:10 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  16. monitoring Oct 15, 2026, 03:08 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  17. identified Oct 15, 2026, 05:12 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  18. identified Oct 15, 2026, 06:20 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  19. identified Oct 15, 2026, 08:20 AM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  20. identified Oct 15, 2026, 12:22 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  21. identified Oct 15, 2026, 08:22 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  22. identified Oct 16, 2026, 12:23 PM UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.