Twilio incident

SMS Delivery Delays and Failures from Twilio to Movistar El Salvador

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 6, 2026 affecting SMS, Latin America, lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 08:59 PM UTC
Resolved
Oct 12, 2026, 11:22 PM UTC
Duration
6d 2h
Detected by Pingoru
Oct 06, 2026, 08:59 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Oct 06, 2026, 08:59 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 06, 2026, 09:22 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 06, 2026, 10:24 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 07, 2026, 12:25 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Oct 07, 2026, 04:26 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Oct 07, 2026, 12:32 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. monitoring Oct 07, 2026, 09:54 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. identified Oct 07, 2026, 11:16 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  9. identified Oct 08, 2026, 12:16 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  10. identified Oct 08, 2026, 02:17 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  11. identified Oct 08, 2026, 06:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  12. identified Oct 08, 2026, 02:19 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  13. identified Oct 08, 2026, 02:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  14. identified Oct 08, 2026, 03:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  15. identified Oct 08, 2026, 05:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  16. identified Oct 08, 2026, 09:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  17. identified Oct 09, 2026, 05:48 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  18. identified Oct 09, 2026, 09:48 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. monitoring Oct 10, 2026, 01:29 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  20. monitoring Oct 10, 2026, 03:30 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  21. monitoring Oct 10, 2026, 07:30 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  22. monitoring Oct 11, 2026, 03:31 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  23. monitoring Oct 11, 2026, 07:31 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  24. monitoring Oct 12, 2026, 07:33 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  25. resolved Oct 12, 2026, 11:22 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Movistar network subscribers in El Salvador is operating normally.