Twilio incident
500 Errors for Conversations Classic Conversations Updates
Twilio experienced a minor incident on October 2, 2026 affecting Conversation Intelligence (classic), lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Conversation Intelligence (classic)
Update timeline
- investigating Oct 02, 2026, 06:29 PM UTC
Our engineers have identified the issue regarding conversation updates. Customer may experincine issues when updating and deleting conversation and creating messages.
- investigating Oct 02, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 02, 2026, 07:27 PM UTC
Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 02, 2026, 07:52 PM UTC
The issues with updates have been resolved and Conversations Classic is operating normally at this time.