Twilio incident
SMS Delivery Delays from Twilio to Proximus Belgium
Twilio experienced a minor incident on September 27, 2026 affecting SMS, Europe, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 27, 2026, 11:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 28, 2026, 12:16 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 28, 2026, 02:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 02:18 AM UTC
We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 04:24 AM UTC
We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 28, 2026, 05:30 AM UTC
The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.