Twilio incident

User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 25, 2026 affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 06:34 AM UTC
Resolved
Sep 25, 2026, 12:45 PM UTC
Duration
6h 11m
Detected by Pingoru
Sep 25, 2026, 06:34 AM UTC

Affected components

Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Sep 25, 2026, 06:34 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 25, 2026, 07:35 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 25, 2026, 08:38 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 25, 2026, 10:42 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 25, 2026, 12:45 PM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.