Twilio incident
Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)
Twilio experienced a minor incident on September 24, 2026 affecting SendGrid Website, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 04:22 PM UTC
Starting at approximately 8:40am Pacific time on Sept 24th, Our engineers have identified the issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 24, 2026, 06:02 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected are recovering and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 24, 2026, 06:26 PM UTC
Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.