Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console

Update timeline

1. investigating Sep 22, 2026, 08:27 PM UTC

   We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 22, 2026, 09:27 PM UTC

   We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 22, 2026, 09:41 PM UTC

   We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Sep 22, 2026, 10:10 PM UTC

   We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.