Twilio experienced a minor incident on September 21, 2026 affecting SMS, Latin America, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 01:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 21, 2026, 02:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 21, 2026, 03:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 21, 2026, 05:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 21, 2026, 07:36 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 21, 2026, 09:45 PM UTC
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.