Twilio incident

SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 18, 2026 affecting SMS, Latin America, lasting 10h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 12:35 PM UTC
Resolved
Sep 18, 2026, 11:00 PM UTC
Duration
10h 25m
Detected by Pingoru
Sep 18, 2026, 12:35 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 18, 2026, 12:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 18, 2026, 12:48 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 18, 2026, 01:48 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 18, 2026, 03:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 18, 2026, 07:50 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 18, 2026, 09:50 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 18, 2026, 11:00 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.