Twilio incident

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 3, 2026 affecting Voice, Europe, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 10:01 AM UTC
Resolved
Sep 03, 2026, 01:53 PM UTC
Duration
3h 52m
Detected by Pingoru
Sep 03, 2026, 10:01 AM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Sep 03, 2026, 10:01 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 03, 2026, 10:24 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 03, 2026, 11:24 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 03, 2026, 11:52 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 03, 2026, 01:52 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 03, 2026, 01:53 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.