Twilio incident
RCS Sender Registration Submission Issues in the United States
Twilio experienced a minor incident on September 2, 2026 affecting RCS Messaging, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 10:17 PM UTC
We are investigating an issue with RCS sender registration. Users may be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 02, 2026, 11:21 PM UTC
We have identified the issue with RCS sender registration and are implementing a fix. Users may continue to be unable to submit new RCS registrations in the United States, and the Submit Registration page may be unresponsive when creating an RCS sender. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 03, 2026, 12:35 AM UTC
We have mitigated the issue and are monitoring system performance. Customers can now continue submitting RCS registrations in the Console. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 03, 2026, 02:36 AM UTC
We have mitigated the issue and are monitoring system performance. US registration submissions are now being accepted, and customers can continue the final Submit step for their sender registration in the Console. This step must be completed by the customer. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 03, 2026, 02:41 AM UTC
We have monitored and resolved the issue with RCS sender registration submission in the United States. All services are now operating normally at this time.