Twilio incident

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 2, 2026 affecting Verify Silent Network Auth, lasting 11h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 08:49 AM UTC
Resolved
Sep 02, 2026, 08:09 PM UTC
Duration
11h 20m
Detected by Pingoru
Sep 02, 2026, 08:49 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Sep 02, 2026, 08:49 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 02, 2026, 09:50 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 02, 2026, 10:50 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 02, 2026, 12:56 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 02, 2026, 02:00 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 02, 2026, 04:06 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 02, 2026, 08:09 PM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.