Tuff Shed experienced a major incident on May 21, 2025 affecting Dialpad (Phone System), lasting 23h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 03:05 PM UTC
The vendor is reporting a site-wide issue, where the application is either freezing or not making/receiving calls and messages. They are investigating the issue.
- monitoring May 21, 2025, 03:39 PM UTC
The vendor applied a fix and the application should be fully functional again. IT will monitor.
- resolved May 22, 2025, 02:37 PM UTC
This incident is resolved. Let IT Support know if you continue to have issues with Dialpad.
- postmortem Jun 04, 2025, 03:02 PM UTC
**Incident Summary** * The vendor is reporting a site issue, where the application is either freezing or not making/receiving calls. **Root Cause Analysis** * Vendor related issue **Resolution** * Vendor fix **Lessons Learned** * N/A